SHIPPING
Delivery is carried out throughout Russia via the transport company SDEK. The order collection and dispatch time, from the moment the order is placed, is 1-2 days
payment
Non-cash payment (by bank card on the website)
You can pay for your order online on the website when placing your order
RETURN AND EXCHANGE
Returns and exchanges are carried out by and at the expense of the customer if:
• The size, color, or style did not fit
• The product requires repair
Within Russia
The product is sent back via SDEK courier service or any other company.
Upon receiving a return from the buyer, the product is checked for:
• Preservation of the presentation
• Presence of all tags and labels
Then a refund is made to the buyer.
Return and exchange are at our expense if:
• A manufacturing defect is discovered
• The wrong order was sent to the customer
You can apply for a return within 7 calendar days after receiving the order (in accordance with Decree of the Government of the Russian Federation No. 612 dated 09/27/2007 "On approval of the rules for the sale of goods by remote means")
RETURN & EXCHANGE CONDITIONS
• Do not use the product you plan to return—it must remain new
• Keep all sewn-in labels and tags
• Keep sales, cash, or electronic receipt confirming the purchase in our store
Please note that if defects or signs of use are found on the returned product, the online store has the right to refuse a refund, in which case all costs for return delivery are borne by the consumer.
When returning goods of proper quality, the cost of delivery is paid by the consumer.
Please note: According to the legislation of the Russian Federation, we cannot accept the following items for return:
• Items with individual adjustments or embroidery
• Underwear, bodysuits, stockings, socks, swimwear, and other knitted and sewn underwear and hosiery
If a factory defect is found on the product you received, the warranty period is 14 calendar days from the date of receipt.
To return an item, please contact us by email: persiimmon.unique@list.ru
To exchange an item, you need to:
Order a new one on the website https://persimmon-unique.com/
Arrange a return of the item that did not fit
After we receive the returned goods, the refund period is 10 business days, though we always strive to process it as quickly as possible. Please note that the time it takes for funds to be credited to your account depends on your bank’s processing speed.
If you have any further questions about returns or the quality claims procedure, please contact us at: persiimmon.unique@list.ru